SkyRoute by Solviser India Private Limited
Delete your SkyRoute account and data
Last updated: October 14, 2026
This page explains how users of the SkyRoute app, developed by Solviser India Private Limited, can delete their account and the data associated with it.
1. Delete in the app (fastest)
- Open SkyRoute and go to the Settings tab.
- Scroll to Privacy & data.
- Tap Delete account and all data, then confirm.
This deletes your account and everything SkyRoute stores on the phone straight away, and signs you out. To stop using SkyRoute altogether, you can then uninstall the app.
Because SkyRoute keeps your data on your phone rather than on our servers, uninstalling the app also removes all of it. On Android you can also go to Settings → Apps → SkyRoute → Storage → Clear storage.
2. Ask us to delete it
If you no longer have the app or the phone, email support@solviser.in with the subject “SkyRoute account deletion request”, from the email address you signed in with, or include the mobile number you used for WhatsApp sign-in.
We will confirm within 7 days and complete the request within 30 days. We will delete any copy of your details that exists in our systems, such as support emails and sign-in records in our hosting logs, and tell you when it is done. We may ask for a reply from the same email or number to make sure the request is really yours.
A request to us cannot reach data that exists only on a phone you still have. Please use the in-app option or uninstall the app on that device.
3. What is deleted and what is kept
| Data | What happens |
|---|---|
| Account (name, email, mobile number, password hash, Google profile details, sign-in session) | Deleted immediately from your device |
| Trips, drive scores, vehicle number, alerts, saved places, parking spot, check-ins | Deleted immediately from your device |
| Trusted contacts, preferences, cached route and area scans | Deleted immediately from your device |
| Sign-in and request logs at our hosting provider (masked phone or email, IP address) | Deleted automatically within 30 days, or sooner on request |
| Support emails you sent us | Deleted within 30 days of your request, unless we need them to resolve an open complaint or meet a legal duty |
| Messages you already sent to trusted contacts on WhatsApp or SMS | Not in our control. They remain with you and the recipients. |
| Requests already answered by map, weather or sign-in providers | Kept by those providers under their own policies. They are not linked to a SkyRoute account. |
We do not keep a server copy
SkyRoute has no server database of user accounts, trips or locations. Once you delete in the app or uninstall it, we have nothing to restore. If you create an account again later, it starts empty.
4. Delete only some data
- Trips and alerts: Settings → Privacy & data → Delete all local data clears your trip history, alerts and the trip being planned, and keeps your account.
- A trusted contact or saved place: remove it from its list in the app.
- Location: turn off background road alerts in Settings, or remove location permission in your phone settings.
- Google access: to remove SkyRoute's sign-in access to your Google account, visit Google Account → Third-party connections.
5. Questions
Email support@solviser.in. Read more in the SkyRoute Privacy Policy.