NoQueues Healthcare
Case study · Healthcare web platform
Healthcare made effortless, queue-free.
A platform for Indian outpatient clinics. Patients swap the waiting room for a digital token and a live wait time, and the doctor, pharmacy, lab and billing counters work as one connected flow.
Your token · Dr. Sharma, General Medicine
G-07
Today, 10:30 AM slot
Estimated wait
~18 min
Updates live — no waiting room needed
The problem
Hours lost in the waiting room
In a busy OPD, patients wait in a crowded room with no idea when they will be called. After the consultation they queue again at the pharmacy, the lab and the billing desk.
Doctors have no time to look up history or check interactions, and every counter keeps its own paper record. NoQueues brings the whole visit into one system, so everyone can see what is next.
A visit in four steps
Find a doctor
Search verified doctors by specialty, or describe symptoms to the checker.
Book and get a token
Pick a slot and receive a digital token: G-07 for the general lane, P-03 for priority.
Track the live queue
See your position and estimated wait from anywhere, including when the doctor runs late.
Complete the visit
The doctor forwards you to pharmacy, lab or billing, and each counter issues its own token.
What we built, for every role
One platform with seven roles, each seeing exactly what it needs.
Patients
- •Book appointments and receive a digital queue token
- •Priority lane for senior citizens, pregnancy, disability and emergencies
- •Live queue position, estimated wait and delay notices
- •Prescriptions, lab bookings and printable lab reports
- •Health records, vitals and a rule-based health-risk report
- •ABHA health ID linking and FHIR R4 record export
- •Insurance claim submission and tracking
Doctors
- •Today's queue: call next, complete, no-show, cancel
- •Announce a delay and every waiting patient is notified
- •Consultation panel with history, vitals, diagnosis chips and quick-add medicines
- •Drug-interaction check before a prescription is saved
- •Order lab tests and forward patients to pharmacy, lab or billing
- •Scan a paper or PDF prescription into the form (OCR)
Pharmacy
- •Pending prescriptions with a stock check
- •Dispensing deducts inventory and closes the patient token
- •Batches, expiry dates, reorder levels and low-stock alerts
Laboratory
- •Accept doctor lab orders and track each booking
- •Upload results; the patient and doctor are notified
- •Manage the test catalogue
Front desk & staff
- •Book walk-in patients into the same queue
- •Manage appointments, inventory and claims
Administrators
- •Onboarding wizard for doctors and staff, with a one-time password shared on WhatsApp
- •Roles, activation and password resets
- •Insurance claim review and an audit log
Details that make it work on the floor
OPD display board
A public TV screen shows the token now being served and who is next, with a chime and a spoken announcement.
Prescription scanner
OCR in the browser reads a printed or PDF prescription and pre-fills the form for the doctor.
Safer prescribing
A curated drug-interaction check flags risky combinations before a prescription is saved.
ABDM-ready
ABHA linking and consent flows, with health records exported as HL7 FHIR R4 bundles.
OPD · Dr. Sharma · Room 4
Now serving
G-04
Served today
23
Illustration of the OPD display board
Technology
Web app
- Next.js 14 (App Router)
- React 18 · TypeScript
- Tailwind CSS · Radix UI
- TanStack Query
- tesseract.js · pdf.js
API
- NestJS 10
- Prisma 7
- PostgreSQL
- Swagger / OpenAPI
Security
- JWT with refresh tokens
- Role-based access control
- bcrypt password hashing
- Helmet · rate limiting · audit log
Hosting
- Vercel (web + serverless API)
- Neon Postgres, Singapore
7
user roles
13
backend modules
~25
screens
4
token counters: OPD, pharmacy, lab, billing
The phone and board above are illustrations. The live demo uses sample doctors and patients.
Running a clinic, hospital or lab?
We can adapt NoQueues to your workflow or build a healthcare product from scratch.